Most check-in kiosks at the airports are pretty much the same – no frills, functional, and utilitarian. Not much to write about, until I passed the Virgin America desk. Wow! I was so surprised by what I saw! They had white tables with simple, clean lines – no boring grey plastic ATM-style kiosks – with modern looking computer monitors to check-in on. The tables were also adorned with beautiful flower arrangements of white calla lilies, babies-breath sprigs, and leafy twigs. There was also this soft purple light that glowed from underneath the table’s edge and reflected off the table legs.
Those few changes made such a difference in the whole atmosphere around their counter check-in area. It imparted the feeling of a calm and soothing welcome. What a nice way to start a trip!
Virgin America, you have set the bar a little higher for other airlines. I hope they stand up and take notice.
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